Customer Service
Professional Customer Service
for Your Residents
In the world of real estate investing, your tenant is your customer. At MyRentSource Property Management, we understand that high-quality customer service is the #1 factor in tenant retention. When your residents feel heard, respected, and supported, they stay longer, pay on time, and take better care of your asset.
We act as your professional “Customer Service Department,” handling every interaction with the poise and efficiency your investment deserves.
Why “Customer Service” Matters for Your ROI
High turnover is the “silent killer” of investment returns. Our customer-centric approach is designed to eliminate the friction that causes tenants to leave.
Modern Communication Portals
Today’s “customer” expects digital convenience. Our intuitive Resident Portals allow tenants to:
- Set up automated recurring rent payments.
- Submit and track maintenance requests via smartphone.
- Access lease documents and insurance information instantly.
24/7 Rapid Response
Maintenance issues are the most common source of tenant frustration. We provide a 24/7/365 Maintenance Hotline so your customers are never left in the dark.
- The Result: Small issues are caught early, and tenants feel prioritized.
Professional Conflict Resolution
Landlording can sometimes involve difficult conversations. Our team is trained in professional mediation and Georgia real estate law. We handle late payments, lease violations, and disputes with a firm but fair approach that protects your interests while maintaining a professional relationship with the resident.
Protect Your Reputation Today
Get a Free No Obligation Rental Analysis Please only submit this form if you live in Georgia.
All the services you need,
all in one place
We manage Single Family homes and Multi-Family properties (including apartments, condos, townhomes, detached homes, etc)
My Rent Source provides property management services to Barrow, Bartow, Butts, Carroll, Cherokee, Clayton, Cobb, Coweta, Dawson, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Harris, Henry, Jackson, Meriwether, Newton, Paulding, Rockdale, Spaulding, Troup, and Walton counties.
We go beyond generating rental revenues to adding value to your properties over the years.
Our Services
Customer Service
Our team takes great pride in providing the best service possible. We communicate effectively via phone, email or text. We are always available and we always strive for a win win relationship.
Fast Owner Payments
We know its important to get your money fast. We pay all owners on the 13th of each month via direct deposit or check.
Rent Collection
Tired of chasing tenants for rent each month? We handle everything for you. Our tenants have the option to make payments online anytime.
Tenant Screening
Our delinquency rate is less than 3% due to our extensive screening process. We process credit, criminal, eviction, employment verification & rental history.
Maintenance
No more headaches or long weekends spent resolving repairs. We handle all maintenance requests for you and ensure the job gets done right.
Property Inspections
We conduct sign on inspections, move in inspections and move out inspections. Additionally, our vendors always document property condition when they are onsite handling repairs.
Financial Reporting
In addition to your standard monthly owner statement we can also provide, Cash Flow, Gross Rent and Yearly comparison reports, PDF or excel formats.
Evictions
Even after extensive screening evictions are still possible. If it happens don't worry, we work with the constable and our vendors to remove the tenant, secure the property & prepare to lease again.
Marketing
Marketing your property is paramount and our methods are time tested and market proven. We advertise on over 100+ online websites and on Multi Listing Services.
Contact Us for More Information
